Service commitment
● We should conscientiously implement the national product quality law, the law on the protection of the rights and interests of consumers, and the provisions on the maintenance, replacement and return of goods for some commodities.
● The 24 hour hotline in the cities of the national service centers: 400-9010-218
● Carry out the service strictly according to the state three package. The city responds for 12 hours, and the suburb responds for 24 hours.
● Set up the customer file, carry out the regular return visit, and carry out all free maintenance service in the warranty period.
● Free consultation, regular free maintenance and maintenance.
One-stop service flow
● Respected users, no matter what kind of needs you have, as long as you dial the national service hotline morning and Hao: 400-9010-218, the rest of the matter is done by us.
● Our customer service representative will provide you with professional advice and solutions.
● If necessary, we will arrange a good service engineer to be on time at the time you make an appointment.
● At the same time, the engineer will provide you with a detailed explanation of the working principle and process of the product.
● The engineer will also do a comprehensive inspection for your products and other morning and Hao products in the home, if there are other problems, and will be solved.
● The last engineer will give you the initiative to explain the use of common sense and guide the use of the product.
● Your service information will be synchronized to the morning Hao service center.
● Chen Hao customer service center will carry out a follow-up visit to ensure your satisfaction.
The products and services are perfectly coordinated and built in one hand. This is our incumbent obligation to our partners. After choosing the company's products, the customer will enjoy the professional after-sale service. Chen Hao technology (Zhongshan) Co., Ltd. can provide omni-directional after-sales service to users in mainland China, Hongkong, Taiwan and other Southeast Asian countries, and provide technical support for agents, partners and end-users.
The after-sale services we provide include:
- Technical consultation
- Installation guidance and debugging of products and systems
- The technical service hotline provides 7 days and 24 hours of service
- Spare parts supply
- Regular maintenance and maintenance of products and systems
- Technical training
We also remind our customers to pay attention to regular and professional maintenance and maintenance of the products. Only in this way can the product run reliably, efficiently and persistently. It is not only conducive to environmental protection, but also can reduce the cost of operation. You are welcome to sign the annual maintenance contract with our company and enjoy our high quality and professional service.
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